Introduction
At Roy Leclair, the protection of personal information is a priority. We are committed to respecting the privacy of our clients, partners, suppliers, and employees in accordance with Quebec’s Law 25 (Act to modernize legislative provisions as regards the protection of personal information) and any other applicable legislation.
This policy explains how we collect, use, disclose, retain, and protect personal information.
2. Person in Charge of Personal Information
In compliance with Law 25, Roy Leclair has designated a Person in Charge of the Protection of Personal Information.
For any questions or requests regarding this policy, please contact:
Nicolas Roy
Title: Person in Charge of the Protection of Personal Information
Email: privacy@royleclair.com
3. Personal Information Collected
Depending on the context of our business relationship, we may collect:
- Contact information such as name, company, title, address, email, and phone number.
- Information related to orders, invoicing, and payments.
- Professional information necessary for account management.
- Technical data collected through our website, such as IP address and browsing data.
We limit the collection of personal information to what is necessary for the identified purposes.
4. Purposes of Collection
Personal information is collected for the following purposes:
- Managing business relationships with clients and suppliers.
- Processing orders and handling billing.
- Responding to inquiries.
- Complying with legal and regulatory obligations.
- Improving our services and website user experience.
We do not use personal information for any other purposes without appropriate consent, unless permitted by law.
5. Consent
We obtain free, informed, and specific consent before collecting, using, or disclosing personal information, except where otherwise permitted by law.
Consent may be withdrawn at any time, subject to legal or contractual restrictions.
6. Disclosure of Information
Personal information may be disclosed only to:
- Service providers supporting our operations, such as IT, accounting, or logistics providers.
- Public authorities when required by law.
If personal information is transferred outside Quebec, a privacy impact assessment is conducted in accordance with Law 25.
7. Security Measures
We implement appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, theft, or disclosure.
These measures include access controls, internal confidentiality policies, and secure data storage practices.
8. Retention and Destruction
Personal information is retained only for as long as necessary to fulfill the identified purposes or as required by law.
After that period, the information is securely destroyed or anonymized.
9. Individual Rights
Under Law 25, individuals have the right to:
- Access their personal information.
- Request correction of inaccurate information.
- Withdraw consent.
- Request deletion where applicable.
- File a complaint with the Commission d’accès à l’information du Québec.
Requests must be submitted in writing to the designated person in charge.
10. Confidentiality Incidents
In the event of a confidentiality incident presenting a serious risk of harm, Roy Leclair will notify the Commission d’accès à l’information du Québec and affected individuals as required by law.
A register of confidentiality incidents is maintained.
11. Cookies
Our website may use cookies to enhance user experience and analyze traffic. Users may adjust their browser settings to refuse cookies.
12. Policy Updates
Roy Leclair reserves the right to modify this policy at any time. The updated version will be posted on our website along with the revision date.